In today's competitive market, whether you're selling to retailers or directly to consumers, customer expectations are shaped not only by your terms and conditions but also by your competitors, both direct and indirect. This session will cover all aspects of the customer experience and provide practical advice on how to ensure it is seamless.
We'll explore everything from stock accuracy and availability to delivery and returns options, packaging and presentation, and aftercare advice. You don't need to be a large organization or have a big budget to create a unique experience and stand out from your competitors.
Drawing from her extensive retail experience with Arcadia, Asos, Dunelm, and Matchesfashion, Becky Lombardo will help SME retailers across various categories identify transformative areas in their supply chain to enable profitable scaling. Her pragmatic approach, honed in fast-paced, high-growth environments, balances strategic future vision with daily operational challenges. Becky's advice is straightforward and no-nonsense, making it actionable and effective.
Join us to learn how you can enhance your customer experience and gain a competitive edge. Implement these strategies to not only meet but exceed customer expectations, ensuring loyalty and repeat business. Don't miss this opportunity to transform your customer interactions and drive your business forward